Returns

Contact us by phone: (800) 468-5534 or by email: info@whitechapel-ltd.com if you have any questions or concerns.

Refunds & Exchanges

When you purchase something from Whitechapel, you agree to our policy about returns, exchanges and refunds as outlined below. Our goal in sales is to help you get the right product the first time, but if something doesn't turn out the way you wanted, we will be here for you to make sure you get your money back or the right product that fits your needs.

Step #1:

If returning via the US Postal Service, please ship to the following address:
Whitechapel Ltd.
Returns
PO Box 11719
Jackson, WY 83002

If returning via UPS or Fed EX, please ship to the following address:
Whitechapel Ltd.
Returns
1135 Maple Way
Jackson, WY 83002

We highly recommend using UPS or FedEx as your shipping provider for returns.

Step #2: Refund, or Exchange

We accept returns of any catalog or web item for exchange, or refund 90 calendar days after ship date of the product. Shipping charges are not eligible for credit or refund. Also, if you need to send something back we do not pay for shipping. We can send you a return label if you want to exchange or return your items. We will charge a $20 flat rate fee if you accept our return label.

To be eligible for a refund: Items must be in "new, unaltered and unused condition"*. Refunds are contingent upon inspection of item(s) once we receive them. We do ask that goods returned to us are packed well to avoid damage. Items damaged as a result of poor handling or packing will be returned to sender at sender’s expense.

*Definition of new unaltered and unused condition is:

  • Without showing signs of wear or damage in any way.
  • Product must be in original resalable packaging.
  • If an item has been installed, it is no longer new even if it was only installed for a short time.

Notice about refunds: If the dollar amount of your return is $200 or greater we reserve the right to send you a check in the mail instead of a credit card refund. We do this because if we refund your credit card we will be charged again by the processing company another 2.5 - 5% depending on the type of credit card you used.

We reserve the right to charge a 20% restocking fee for returns of 10 items or greater within 90 days. We do not accept returns after 90 days. Please include a copy of your invoice.